Frequently Asked Questions

Elevate OT is a mobile Occupational Therapy service, meaning we come to you rather than providing therapy from a traditional clinic. We offer services in the environments that best support your individual needs and goals, including your home, school, day program, community setting or other suitable locations. Providing therapy within your everyday environment allows us to better understand your routines, strengths and challenges and develop practical strategies that are relevant to your daily life. Telehealth appointments are also available where appropriate, providing greater flexibility and accessibility to our services.

To start the referral process, simply refer to our enquiry form. Subsequently, we will contact you to discuss how we can best address your needs and provide information about our current waitlist status. If you'd like to initiate a conversation before proceeding, please feel free to call a member of our team using the contact details addressed in our 'About Us' page or send us an email with any questions you may have, and we'll respond promptly.

You don’t need a referral to access our service. However, you can gain a Medicare referral from your GP or Paediatrician which will entitle you to some rebates. If you are accessing our services through NDIS or Private Health a referral is not required.

We are currently able to accept clients who are self-managed and plan-managed clients. We are not registered providers so we cannot accept referrals for agency-managed clients.

In many cases, we can see you within 48 hours of your enquiry. We aim to respond to all referrals the same day they are received.

Once we receive your referral, a member of our team will get in touch to learn more about you, your goals and the Occupational Therapy support you’re looking for. We’ll then match you with an Occupational Therapist suited to your needs and arrange an initial assessment at a time and location that works for you. From there, your therapist will work collaboratively with you to identify your priorities and develop a personalised plan for ongoing therapy, assessments or recommendations. We keep the process simple, transparent and centred around what matters most to you.

We have a 48 hour cancellation policy. This mutual commitment keeps your therapy consistent and protects appointment availability for others in need.